Please read the following terms and procedures in order to make sure that you´ve clearly understood the conditions of your preferred trip.
All of the below mentioned terms and conditions are applicable for bookings made through our websites such as:
- Methods of Payment
- Confirmation of Payment
- Cancellation & No Show Policy
Our policy assures you of an economic pricing, along with the convenience of making reservation online. Unless otherwise mentioned, prices quoted on our website are charged on per person basis, and do not include tips given to tour guides or drivers, passport / visa fee, travel insurance, drinks or food, accommodation, room services, and laundry. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as increase in airline tickets, hotel rates, or transport expenses.
We accept almost all major credit cards, such as Visa, MasterCard, American Express, Discover, and Diners. Full payment must be done by credit card, and guests are entailed to provide their credit card number to complete the transaction. This, in turn, will be showed as a charge on your statement.
We accept payments online using Visa and MasterCard credit/debit card in AED.
Once the payment is done, our travel consultants will send you a confirmation slip by e-mail. Its print can be produced as an evidence of payment to the service provider to redeem your tour package. But make sure that you´ve provided correct information pertaining to your travel requirements at the time of booking.
The following conditions may apply in the event of any cancellation:
- If trip cancelled / amended 48 hrs. prior to the tour date, no cancellation charges will be applicable.
- If trip cancelled / amended within 24 to 48 hrs. prior to the tour date, 50% cancellation charges will be applicable.
- If trip cancelled / amended 24 hrs. prior to the tour date, 100% cancellation charges will be applicable.
- If the payment is done by credit card online then there will be a charge of 5% (online service charge) for refunding the money back.
Please note that gift certificates are both non-refundable and non-cancellable.
4.2 No Show
If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other travel related services.
Prior to making cancellation, we recommend you to carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make notification of cancellation to Silver Star Tourism in writing. Upon receiving your cancellation request, we´ll let you know through e-mail, fax or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Silver Star Tourism cannot be held responsible for any cancellation that has not been received from you or not confirmed by us.
Routings and services covered in your package are subject to change based on local / weather conditions, airway schedules and such other several aspects. Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Silver Star Tourism & Travels reserves complete right to implement minor amendments in itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood and earthquake.
If we are not able to trace for you an accommodation in your preferred hotel, all efforts will be undertaken to provide you with a suitable alternative of similar budget and standard. Speaking of check-in / check-out policy, it largely depends on the hotel that you´ve chosen. Silver Star Tourism & Travels cannot be held responsible for any early or late check-in and check-out requests which are not adhered by the hotel due to their busy schedule.
Silver Star Tourism & Travels shall not be responsible for any kind of damages as an outcome of accident, illness, injury, or loss of personal baggage or even the cancellation of trip. It is advisable that the traveler should avail of a travel insurance policy to tackle unforeseen events.
It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites, before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.
Refunds will be done only through the Original Mode of Payment.
www.silverstartourism.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
Multiple bookings/transactions may result in multiple postings to the cardholders monthly statement.
All content in this website, including logo, images, information on tour package, pricing details, and other relevant details, are proprietary to Silver Star Tourism and Travels. Accordingly, as a condition of this website´s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- United Arab of Emirates is our country of domicile.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- The cardholder must retain a copy of transaction records and Merchant policies and rules.